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Account Manager

Location: 

Yakima, WA, US, 98903

Business Unit:  Systems and Support
Function:  Business Management

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

Responsibilities

  • Provide assistance to assigned customers through the formulation and execution of strategies and plans that capitalize on the customer’s strengths as supplemented by Triumph products and services.
  • Build customer relationships with the assigned customer to guarantee great service.
  • Work closely with program managers to support their programs and customer’s needs.
  • Have technical ability to create spreadsheets, documentation, presentations, and system savvy to support customer needs
  • Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification.
  • Clearly define and communicate problems as perceived by the customer     
  • Work closely with program managers putting together proposals for new product introduction
  • Help program managers with building presentations for customer visits (program review)
  • Monitor special programs and coordinate both internally and externally with the custome

Qualifications

  • Bachelor's degree from an accredited university or college a plus
  • At least 2 years of experience in a customer service or sales position (high school diploma / GED)
  • Knowledge of industrial applications for product lines, including the assigned products and their markets
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Integrative team working style

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here


Nearest Major Market: Seattle
Nearest Secondary Market: Yakima