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Program Manager


Windsor, CT, US, 6095

Business Unit:  Systems and Support
Function:  Business Management

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.


Based in Windsor, CT, Triumph employs approximately 200 personnel. The Company’s key products and services include design, development, manufacture and support of highly engineered mechanical actuation and components for fixed wing and rotary commercial and military aircraft and military systems.
We are seeking a Program Manager who will be responsible for customer communication and relationships. Serves as the primary link between the customer and site level leadership to ensure communication of status and potential problem areas while advising on how to mitigate those concerns.

• Is the primary point of contact with customers, communicating with them regarding the schedule and other issues on an on-going basis. Acts as voice of the customer within the organization.
• Ability to work across all functions of the organization to resolve complex problems quickly & with limited information.
• Manages relationships with the customer base fostering an environment where complex problems are solved in a manner that instills trust and respect for all parties.
• Responsible for establishing and maintaining the contractual and commercial relationships with customers. Communicates requirements within the organization.
• Partners with internal teams to provide documentation, information and guidance on impacts of difficulties and/or delays to delivery schedules.
• Coordinates w/internal teams for price, cost, inventory, quality, and delivery as it relates to assigned customer base.
• Tracks, monitors, and reports program performance using program management tools.
• Develops and executes program presentations for both internal and external customers as well as summary documents for leadership review.
• Ability to quickly & successfully manage multiple projects simultaneously.
• Participates in make/buy discussions, balancing the needs of the customer and goals of the company.
• Develops and executes an effective strategic plan to manage customer relationships.
• Leads multi-disciplinary teams (sometimes across multiple sites) to execute programs in accordance with quality, schedule, and cost commitments.
• Responsible for accurately identifying customer demand for long-term forecasting and SIOP business planning.
• Monitors external and internal environment for development of new market segments and informs customers of new developments in our product line or production capabilities
• Furnishes advice, counsel, and general staff support to all departments in relation to program management.
• Attends customer conferences, meetings, and events.
• Contributes to team effort by maintaining a positive outlook
• Responsible to utilize ERP system for transactions and analysis.
• Complies with all company policies and procedures, including safety requirements
• Other duties as assigned to ensure customer needs are met.


• Bachelor’s degree in engineering (preferable) or business management
• Master’s degree in business, marketing, or a related field a plus
• PMP certification a plus
• Five (5) years manufacturing industry experience
• Three (3) plus years’ experience as a program manager in highly regulated industry, aerospace industry experience a plus
• Experience with military contract proposals a plus
• Customer focus
• Ability to work in a fast-paced environment
• Strong business acumen
• Excellent time management skills
• Ability to travel domestically and internationally with short notice
• Candidate must have the right mindset to lead the organization in accomplishing goals and timely delivery of internal as well as external commitments.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here