Mechanical Engineer, Product Support

Responsibilities

•Coordinate specific aircraft program technical support activities including resolution of technical problems with in-service actuation systems products.  
•Represent Triumph technically at airline and aircraft OEM as well as MRO customers.  
•Foster good working relationships with customers, suppliers, and internal departments.
•Review and disposition non-conforming material.
•Troubleshoot and diagnose field return units and conduct root cause investigations.  
•Coordinate the resolution of in-service product technical problems and execute reliability improvements through concept development, design, and validation with response to customer inquiries for assigned program(s) in a timely manner.
•Coordinate cost estimates and respond to customers’ requests for quotation (design and/or requirements changes, product repair and upgrade, obsolescence, etc.). 
•Prepare for and present technical materials internally and to the customer.
•Be cognizant or possess a general awareness of project scheduling and budgeting processes, and an understanding of project performance indices (EV, SPI, CPI, etc.).
•Preparation of component specifications, test plans, and test reports.  Lead and provide oversight of test activities (setup and conduct). 
•Coordinate development of Component Maintenance Manuals, Service Bulletins, Service Letters, and Product Deviations Authorizations.  Maintain field reliability data for assigned products. 
•Prepare and conduct product maintenance and overhaul training.  
•Provide technical support to suppliers, manufacturing, assembly/test, and MRO service centers. 
•Actively participate in new program design/development activities.
•Participate in continuous improvement and lean manufacturing events.

Overview

About Us

Triumph Group designs, engineers, manufactures, repairs, and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems, and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business, and military aircraft worldwide, to provide products and services that solve their hardest problems. So, whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer. Triumph participates at all levels of the aerospace supply chain – from single components to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

Based in West Hartford CT, Triumph Systems, Electronics and Controls is a leading independent aerospace system supplier for the commercial and military helicopter and business jet markets and employs approximately 500 employees. The Company’s key products and services include electronic engine controls, fuel metering units, main fuel pumps and environmental control systems for both the OE and aftermarket/spares end markets.

We are rapidly growing and looking for people who feel rewarded by innovation, career growth, and making an impact and while working with state-of-the-art equipment on cutting-edge projects. If you’re ready to be challenged, inspired, and supported as you pursue your professional best, we hope you’ll explore a future with TRIUMPH.

About the Job: 

We have an exciting opportunity for a Mechanical Engineer, Product Support to join our West Hartford, CT Team.  The Mechanical Product Support Engineer (PSE) will provide engineering support to various areas of the business focusing primarily on in-service products. The PSE will be a technical expert for assigned product lines and will support and direct engineering activities for those products. This position comes with a considerable amount of 1-on-1 and team interaction, and requires the ability to interface with customers, suppliers, and associates at all levels of the organization. This key opening is an excellent steppingstone for an individual looking to make a growth move in their career. 

Qualifications

•A minimum of BSME, or equivalent technical/aerospace degree is required. 
•5 to 7 years of mechanical and/or relevant experience in related field.  Experience in design, development, manufacturing, and assembly, a plus.
•Ability to read and interpret design drawings with a good understanding of geometric dimensioning and tolerancing.
•Hands-on troubleshooting and fault isolation skillset (scientific method), particularly with actuation or vane motor/fluid handling equipment.  Experience diagnosing root causes of failures, a plus.
•Self-motivated, dynamic, able to work independently with minimal guidance, and as part of a team.
•Ability to multi-task, execute cross-functional activities, and drive project milestones to completion, on time. 

•Must have excellent communication skills with a strong background of technical writing experience.
•Strong MS Office (Word, Excel, Project, PowerPoint, Outlook) skills are required.
•The ability and willingness to occasionally travel.

• Legally authorized to work in the United States without company sponsorship

Pursuant to International Traffic Arms Regulations (“ITAR”) and the Export Administration Regulations (“EAR”), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

#NSBE

Benefits

• Comprehensive medical, dental and vision coverage with plan options that provide flexibility and choice (including telehealth options)
• Healthcare spending accounts
• Paid parental leave
• Paid/flexible time off in addition to paid company holidays
• 401(k) with company match
• Employee Stock Purchase Plan
• Disability and life insurance
• Incentives and performance-based rewards
• Exciting growth and development opportunities empowered by our TRIUMPH Transformation and an entrepreneurial environment that encourages innovation and creativity

TRIUMPH

Our Vision:

As one team, we enable the safety and prosperity of the world.

Our Mission:

We partner with our Customers to TRIUMPH over their hardest aerospace, defense, and industrial challenges to deliver value to our stakeholders.

Our Values:

1. Integrity – Do the right thing for our stakeholders.  We value safety, diversity, and respect.
2. Teamwork – Win as One team-one company.  Solicit help and assist others.
3. Continuous Improvement – Pursue zero defect quality.  Attack problems and relentlessly raise the bar.
4. Innovation – Passion for growing the business.  Lead through ingenuity and entrepreneurship.
5. Act with Velocity – Partner, anticipate and communicate.  Proactively solve problems.

Work Environment

Work Environment and Physical Demands:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms: stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

EHS

Environmental, Health, and Safety (EHS):

Employees are responsible for the Health, Safety, and Welfare of themselves, the environment, and other people. All employees must comply with EHS policy training and instructions, help to maintain a safe and clean working environment, and use any Personal Protective Equipment (PPE) provided by the Company. Employees must report any accidents, incidents, and near misses to management. Additionally, employees are expected to notify management of any dangerous or potentially dangerous situations or practices.

Code of Conduct

To perform the job successfully, an individual should demonstrate the TRIUMPH behaviors captured within our core values: Integrity, Teamwork, Continuous Improvement, Innovation, and Act with Velocity. Detailed definitions are below and performance metrics for each behavior can be found on our intranet and is embedded within our Performance Management processes.  All employees are expected to represent the values and maintain the standards contained in TRIUMPH’s Code of Conduct.

Triumph is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. All positions at Triumph require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other US government security regulations. These laws do not permit access rights to non-US Citizens or to other unauthorized individuals. Therefore, presently all applicants must be US Citizens