Mechanical Engineer, Product Support

Overview

Triumph Group designs, engineers, manufactures, repairs, and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, and aircraft systems. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their most challenging problems.  The Integrated Systems Operating Company (Op-Co) division of Triumph provides a full range of critical components, systems and subsystems including design, development, integration, maintenance, repair, and overhaul (MRO), and field support as well as production of details and complex assemblies.  This position supports the Actuation Systems (AS) businesses within the Integrated Systems Op-Co.  

Triumph AS is a leading independent supplier for the commercial aviation and business jet markets, as well as a contract manufacturer of several “make-to-print” components.  Based in Windsor, CT, AS employs approximately 150 personnel. The company’s key products and services include design, development, manufacture and support of highly engineered mechanical actuation components, including nose wheel power steering units, for fixed wing and rotary commercial and military aircraft.
 

The Mechanical Product Support Engineer (PSE) will provide engineering support to various areas of the business focusing primarily on in-service products. The PSE will be a technical expert for assigned product lines and will support and direct engineering activities for those products.
 

This position comes with a considerable amount of 1-on-1 and team interaction, and requires the ability to interface with customers, suppliers, and associates at all levels of the organization. This key opening is an excellent steppingstone for an individual looking to make a growth move in their career. 

Responsibilities

•Coordinate specific aircraft program technical support activities including resolution of technical problems with in-service actuation systems products.  
•Represent Triumph technically at airline and aircraft OEM as well as MRO customers.  
•Foster good working relationships with customers, suppliers, and internal departments.
•Review and disposition non-conforming material.
•Troubleshoot and diagnose field return units and conduct root cause investigations.  
•Coordinate the resolution of in-service product technical problems and execute reliability improvements through concept development, design, and validation with response to customer inquiries for assigned program(s) in a timely manner.
•Coordinate cost estimates and respond to customers’ requests for quotation (design and/or requirements changes, product repair and upgrade, obsolescence, etc.). 
•Prepare for and present technical materials internally and to the customer.
•Be cognizant or possess a general awareness of project scheduling and budgeting processes, and an understanding of project performance indices (EV, SPI, CPI, etc.).
•Preparation of component specifications, test plans, and test reports.  Lead and provide oversight of test activities (setup and conduct). 
•Coordinate development of Component Maintenance Manuals, Service Bulletins, Service Letters, and Product Deviations Authorizations.  Maintain field reliability data for assigned products. 
•Prepare and conduct product maintenance and overhaul training.  
•Provide technical support to suppliers, manufacturing, assembly/test, and MRO service centers. 
•Actively participate in new program design/development activities.
•Participate in continuous improvement and lean manufacturing events.

Qualifications

•A minimum of BSME, or equivalent technical/aerospace degree is required. 
•5 to 7 years of mechanical and/or relevant experience in related field.  Experience in design, development, manufacturing, and assembly, a plus.
•Ability to read and interpret design drawings with a good understanding of geometric dimensioning and tolerancing.
•Hands-on troubleshooting and fault isolation skillset (scientific method), particularly with actuation or vane motor/fluid handling equipment.  Experience diagnosing root causes of failures, a plus.
•Self-motivated, dynamic, able to work independently with minimal guidance, and as part of a team.
•Ability to multi-task, execute cross-functional activities, and drive project milestones to completion, on time. 

•Must have excellent communication skills with a strong background of technical writing experience.
•Strong MS Office (Word, Excel, Project, PowerPoint, Outlook) skills are required.
•The ability and willingness to occasionally travel.

• Legally authorized to work in the United States without company sponsorship

Pursuant to International Traffic Arms Regulations (“ITAR”) and the Export Administration Regulations (“EAR”), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

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