Product Support Engineer

Business Overview

Location:  West Hartford, CT, US, 06110-1328
Business Unit:  Systems and Support
Function: Engineering 

About Us
Triumph Group designs, engineers, manufactures, repairs, and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems, and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business, and military aircraft worldwide, to provide products and services that solve their hardest problems. So, whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer. Triumph participates at all levels of the aerospace supply chain – from single components to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

Based in West Hartford CT, Triumph Systems, Electronics and Controls is a leading independent aerospace system supplier for the commercial and military helicopter and business jet markets and employs approximately 500 employees. The Company’s key products and services include electronic engine controls, fuel metering units, main fuel pumps and environmental control systems for both the OE and aftermarket/spares end markets.

We are rapidly growing and looking for people who feel rewarded by innovation, career growth, and making an impact and while working with state-of-the-art equipment on cutting-edge projects. If you’re ready to be challenged, inspired, and supported as you pursue your professional best, we hope you’ll explore a future with TRIUMPH.

Position

We have an exciting opportunity for a Product Support Engineer (PSE) to join our West Hartford, CT team. The PSE will work in a project team environment primarily providing engineering support for vapor cycle cooling systems but may also support fuel pumps/controls and air turbine product lines.

Responsibilities

•Coordinate with customers, suppliers, and internal disciplines as primary interface for resolving technical issues related to in-service equipment. 
•Provide on-site support at suppliers, OEM customers, and airlines.
•Troubleshoot customer-returned equipment and conduct root cause investigations using scientific methods.  
•Lead implementation of corrective actions or performance upgrades for in-service equipment through concept, design, and qualification, and deployment.
•Maintain field reliability data for vapor cycle system product line.  
•Develop content for maintenance manuals, training material, and service bulletins.  
•Provide OEM and FAA repair station support for fabrication, assembly, and test issues.
•Generate manpower estimates, schedules, and milestones for support engineering activities. 
•Analyze and disposition non-conforming material as part of material review process.
•Develop test instructions for verification of product performance requirements.   
•Leverage ‘lessons learned’ into new program design & development activities.  
•Participate in continuous improvement (CI) and lean manufacturing initiatives/events.   

Qualifications

•A minimum of BSME, or equivalent technical degree is required. 
•2 to 5 years of work experience in a design, manufacturing, test, or product support role for complex mechanical equipment; aerospace, vapor cycle systems, or fluid handling applications is a plus.  Recent college graduates may be considered provided they have some mechanical design experience including technical and test experience in vapor cycle systems, turbomachinery, or fluid handling equipment. 
•Strong hands-on troubleshooting and fault isolation skills, particularly with vapor cycle system components and/or fluid handling equipment.
•Excellent communication skills with a strong aptitude for technical writing.
•Previous experience with aerospace design & test standards is a plus.
•Basic understanding of geometric dimensioning & tolerancing and drawing conventions
•Experience with electronics and electro-mechanical devices is a plus.
•Able and willing to work daily from the West Hartford office, although working remotely on occasion is possible.
•Experience with problem solving and troubleshooting using scientific methods (fault tree, fishbone analysis, etc.).
•Able and willing to travel (domestic and international) occasionally to meet with customers and suppliers.
•Proficient with Microsoft Office applications

Benefits

•Comprehensive medical, dental and vision coverage with plan options that provide flexibility and choice (including telehealth options)
•Healthcare spending accounts
•Paid parental leave
•Paid/flexible time off in addition to paid company holidays
•401(k) with company match
•Employee Stock Purchase Plan
•Disability and life insurance
•Incentives and performance-based rewards
•Exciting growth and development opportunities empowered by our TRIUMPH Transformation and an entrepreneurial environment that encourages innovation and creativity

Vision and Mission

Our Vision:
As one team, we enable the safety and prosperity of the world.

Our Mission:
We partner with our Customers to TRIUMPH over their hardest aerospace, defense, and industrial challenges to deliver value to our stakeholders.

Our Values:
1.Integrity – Do the right thing for our stakeholders.  We value safety, diversity, and respect.
2.Teamwork – Win as One team-one company.  Solicit help and assist others.
3.Continuous Improvement – Pursue zero defect quality.  Attack problems and relentlessly raise the bar.
4.Innovation – Passion for growing the business.  Lead through ingenuity and entrepreneurship.
5.Act with Velocity – Partner, anticipate and communicate.  Proactively solve problems.

Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms: stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

EHS

Employees are responsible for the Health, Safety, and Welfare of themselves, the environment, and other people. All employees must comply with EHS policy training and instructions, help to maintain a safe and clean working environment, and use any Personal Protective Equipment (PPE) provided by the Company. Employees must report any accidents, incidents, and near misses to management. Additionally, employees are expected to notify management of any dangerous or potentially dangerous situations or practices.

Code of Conduct

To perform the job successfully, an individual should demonstrate the TRIUMPH behaviors captured within our core values: Integrity, Teamwork, Continuous Improvement, Innovation, and Act with Velocity. Detailed definitions are below and performance metrics for each behavior can be found on our intranet and is embedded within our Performance Management processes.  All employees are expected to represent the values and maintain the standards contained in TRIUMPH’s Code of Conduct.

Pursuant to International Traffic Arms Regulations (“ITAR”) and the Export Administration Regulations (“EAR”), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements. Legally authorized to work in the United States without company sponsorship.