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AMS Customer Support Representative

Location: 

Park City, UT, US, 84068

Business Unit:  Systems and Support
Function:  Business Development

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

AMS Customer Service Representative

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

 

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

 

We are currently seeking a Customer Support Representative 2 for our Park City, UT Location.
 

The qualified individual will be responsible for being the primary liaison between the customer purchasing and the company PMs, ensuring a timely response to all customer inquiries.  Prepares quotations and monitors all items through the shop to ensure turnaround times and customer requirements are met; determines the best method to resolve complex customer service issues.

Responsibilities
  • Develops and maintains positive customer relationships and addresses all customer concerns in a proactive and timely manner according to company standards
  • Reviews customer purchase orders and communicates any issues with the customer
  • Informs company personnel of incoming customer orders
  • Coordinates the resolution of customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters
  • Acts as a focal point for all incoming and outgoing written and verbal communication with assigned customer purchasing representatives
  • Provides price and schedule quotations
  • Maintains quote log and calls back on unanswered quotes
  • Other duties may be assigned
Qualifications
  • Highschool Diploma or GED equivalent
  • 1-3 years of related Customer Service experience required
  • Ability to make appropriate business judgements and decisions independently
  • Ability to build effective organizational relationships inside and outside the department
  • Ability to effectively manage multiple tasks simultaneously with rapid change in priorities
  • Ability to handle adverse and urgent situations
  • Excellent verbal and written communication skills
  • Proficient in MS Office software and personal computer skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here


Nearest Major Market: Salt Lake City