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Senior Analyst, Internal Sales


North Wales, PA, US, 19454-0901 Shelbyville, IN, US, 46176

Business Unit:  Systems and Support
Function:  Business Development

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

Job Summary

                         The Key Account Manager (KAM) will manage a defined number of key accounts and be responsible for managing the customer relationship. This person will be deeply involved in the coordination of activities to ensure the business plan targets are achieved or exceeded. Must be a strong driver with an entrepreneurial and team-building mindset to work within the Mechanical Solutions organization to grow sales.


  • Serves as a point of contact with our customers, communicating with them regarding schedule for both production and on-going projects, coordinates with Program Management, Engineering, Quality, Planning, Operations, and other departments as necessary to resolve customer issues.
  • Manages customer accounts through contract and order administration using customer portals to retrieve and analyze data for input into our ERP system.
  • Responsible for managing a number of existing customer accounts and expanding business by acquiring new customers and cross-selling and up-selling to existing ones.
  • Receives and reviews requests for pricing, quotations, and proposals.  Works together with the Proposal Manager, Business Development, Finance, Supply Chain, Planning, Operations and other departments to prepare bids for submittal.  Provides responses to bids in accordance with Federal Acquisition Regulations (FAR), Truth in Lending Act (TINA), and certified cost and pricing data standards.
  • Works together with the Director of Contracts to review and analyze customer contract and purchase order terms to align terms with company standards. Responsible for administration of Customer Contracts to ensure the company and the customers are adhering to the agreed terms and conditions including price, delivery, lead-time and other terms and conditions.
  • Ensures the metrics provided by our customer metrics accurately reflect our delivery, quality and communication performance by closely monitoring monthly performance reports. 
  • The actual work or number of customer accounts varies from business to business, but it usually involves:
    • Maintaining relationships with major customer accounts
    • Answering queries of the customer
    • Traveling to and meeting the customer in person whenever required

Cont. Responsibilities

    • Expanding business by acquiring new customers
    • Planning about how to expand business
    • Providing input to social media and website catalog  
  • Manages relationships with customer base to foster an environment where complex problems are solved in a manner that instills trust and respect for all parties.
  • Assists in the development of the annual sales forecast plan for the assigned accounts.
  • Contributes to the development of new business initiatives by working closely together with Business Development to obtain, review and analyze opportunities.
  • Prepares and analyzes data using Microsoft Excel to be used for business analysis. 
  • Carry and represents the voice of the customer back into the product and strategy organizations for recommendations on changes, improvements and modifications to products and technology. Suggest ideas for product evolution, new product derivatives and product variants.
  • Provide market intelligence on an ongoing basis.
  • Submit business reporting on time – booking forecasts, highlights, business opportunities funnel, and next month quarter/year plan.


  •  Bachelor Degree in Business Administration/Management or equivalent work experience.  Previous customer account management is required.
  • 5 years of Account Management/Administration with high level of customer support required preferably in a manufacturing environment working with commercial aerospace and military accounts.
  • Ability to travel 15% + of time.  All other duties as assigned.
  • Project Management, Industry/Product Knowledge, Decision Making, Communication Skills,  Customer Account Management, Problem Solving, Organization/Planning, Self-Directed, PC Skills, Leadership.
  • Pursuant to International Traffic Arms Regulations (“ITAR”) and the Export Administration Regulations (“EAR”), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.”

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Please be aware that the Company requires all employees to be vaccinated for COVID-19.  This position will require the successful candidate to obtain OR show proof of a vaccination.  The Company is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here