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Intern, IT

Location: 

Milledgeville, GA, US, 31061

Business Unit:  Qarbon
Function:  Information Technology

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

Responsibilities

The primary responsibility of this role is to be the first line of IT support for local and remote users. This position is responsible for responding to IT support requests from end users via incoming telephone calls/email communications/trouble tickets and assisting on user’s requests (or escalate as required), and other duties as assigned. Due to the customer facing nature of this role, interpersonal and communication skills are crucial.

 

May be asked by the Service Desk Manager to assist the Help Desk Call Center for a predetermined amount of time, especially during peak hours or when Help Desk support staff is unavailable.

 

KEY RESPONSIBILITIES:

  • Research, resolve, and respond to end-user issues/problems/questions received via email, telephone calls, walk-ups, etc., and provide hardware, and application support, such as PC, Network Printers, Smartphones, in accordance with current standards and SLA’s
  • Work with users to appropriately diagnose the nature of their problems and resolve software, hardware and telephone device issues as well as access requests and other support requests/troubleshooting
  • Responsible for imaging, configuration and deployment of new Windows 10 workstations and any/ all Desktop software
  • Special projects as identified

Qualifications

  • High School Diploma
  • Rising Junior in Information Systems & Computer Science Program
  • Knowledge in Microsoft operating systems and office products
  • Printer configuration and support
  • Cisco VoIP phones and systems
  • Excellent Customer Support skills.  Able to communicate effectively
  • Able to work within a fast paced, changing, high energy environment
  • Strong analytical, quantitative, and problem-solving skills
  • Able to work independently with limited supervision
  • Physical ability to lift, climb, grasp, hold, stand, bend and stoop

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here


Nearest Major Market: Milledgeville
Nearest Secondary Market: Macon