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Analyst, Application Services


Milledgeville, GA, US, 31061

Business Unit:  Qarbon
Function:  Information Technology

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.


The primary responsibility of this role is to be the first line of IT support for local and remote users. This position is responsible for responding to IT support requests from end users via incoming telephone calls/email communications/trouble tickets and assisting on user’s requests (or escalate as required), and other duties as assigned. Due to the customer facing nature of this role, interpersonal and communication skills are crucial.

May be asked by the Service Desk Manager to assist the Help Desk Call Center for a predetermined amount of time, especially during peak hours or when Help Desk support staff is unavailable.



  • Research, resolve, and respond to end-user issues/problems/questions received via email, telephone calls, walk-ups, etc., and provide hardware, and application support, such as PC, Network Printers, Smartphones, in accordance with current standards and SLA’s
  • Work with users to appropriately diagnose the nature of their problems and resolve software, hardware and telephone device issues as well as access requests and other support requests/troubleshooting
  • Responsible for imaging, configuration and deployment of new Windows 7 workstations and any/ all Desktop software
  • Support as required for Radio Frequency devices, Handhelds and Wireless Access Points
  • Answer inquiries received at the Help Desk and accurately classify, prioritize and record the service requests
  • Special projects as identified


  • Associates degree in relevant area with a minimum of 2 years of experience supporting applications, hardware and windows operating systems
  • Knowledge in Microsoft operating systems and office products
  • Printer configuration and support
  • Networking – Cisco switches and wireless AP’s
  • Cisco VoIP phones and systems
  • Engineering based software solutions such as Catia, eNovia
  • Excellent Customer Support skills.  Able to communicate effectively
  • Able to work within a fast paced, changing, high energy environment
  • Strong analytical, quantitative and problem-solving skills
  • Able to work independently with limited supervision
  • Physical ability to lift, climb, grasp, hold, stand, bend and stoop

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here

Nearest Major Market: Milledgeville
Nearest Secondary Market: Macon