Share this Job

Analyst, Information Technology

Location: 

Grand Prairie, TX, US, 75050

Business Unit:  Systems and Support
Function:  Information Technology

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

Responsibilities

  • Complies with Triumph Group Code of Business Conduct, as well as safety regulations.
  • Able to troubleshoot and resolve incident tickets.
  • Analyze and design the IT infrastructure requirements.
  • Works closely with corporate IT teams to resolve issues with corporate applications, and to implement corporate initiatives in a timely manner.
  • Maintains network diagrams, and error logs, researches user needs and works closely with users to alleviate issues. 
  • Manages site tickets, which are created in the corporate help desk application, and escalates tickets, as necessary.
  • Diagnoses, identifies, isolates, and analyzes problems related to company hardware, software, network and telecommunications systems, and resolves said issues.  Alerts manager to recurring problems and/or patterns of problems. 
  • Provides technical support for computers and associated networks.  Installs, troubleshoots, services and repairs company owned computer hardware, including desktops, laptops, servers, telecommunications devices, and backup media.  Provides communication, training and/or training manuals to assist users with new technologies.
  • Follows all onboarding processes, and computer build list for new hire rollouts.
  • Supports HPTs by supplying data and updating charts daily.
  • Assists with Accounting, Aftermarket and Human Resource functions, as needed.
  • Maintain shift/schedule flexibility, provide on-call support and customer service 24x7x365 as needed
  • 25% travel in support of site, regional and project priorities  

Qualifications

  • Bachelor’s degree in Computer Science or Information Systems, or related discipline with 3-5 years of practical experience (required)
  • Experience supporting public manufacturing businesses; experience in aerospace (plus)
  • Experience with SOX compliance, DFARS compliance, and ITAR Security requirements (plus)
  • Experience in aerospace & defense (plus) 
  • Experience in LEAN, SIX SIGMA, and ITIL methodologies (plus)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Please be aware that the Company requires all employees to be vaccinated for COVID-19.  This position will require the successful candidate to obtain OR show proof of a vaccination.  The Company is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth