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Analyst, Customer Support

Location: 

Grand Prairie, TX, US, 75050

Business Unit:  Systems and Support
Function:  Business Development

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

Position Summary

The qualified individual will be responsible for being the primary liaison between the customer and the company, ensuring a timely response to all customer inquiries. Prepares quotations and monitors all items through the shop to ensure turn around times and customer requirements are met; determines best method to resolve complex customer service issues.

Responsibilities

  • Develops and maintains positive customer relationships and addresses all customer concerns in a proactive and timely manner according to company standards
  • Reviews customer repair orders and initiates into company repair process, communicates any changes in customer requirements to the organization
  • Informs company personnel of incoming customer orders
  • Monitors processing of all customer requests and orders to ensure customer requirements are complied with such as terms and conditions of contracts
  • Coordinates the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters
  • Proactively communicates with the customer to acknowledge receipt of all customer request and provides status reports to the customer on al regular basis
  • Acts as focal point for all incoming and outgoing written and verbal communication with assigned customer(s)
  • Provides price and schedule quotations
  • Develops and provides periodic repair order status reports to company management and the customer as required
  • Coordinates and/or conducts customer visits at Triumph Accessory Services-Grand Prairie
  • Customer presentations working in conjunction with the business development team
  • Occasional travel may be required
  • Other duties may be assigned

Qualifications

  To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. 

  • Ability to make appropriate business judgments and decisions independently.
  • Ability to build effective organizational relationships inside and outside the department
  • Ability to effectively manage multiple tasks simultaneously with rapid changes in priorities
  • Ability to handle adverse and urgent situations
  • Excellent verbal and written communication skills
  • Proficient in MS Office software and personal computer skills
  • High School diploma or equivalent

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth