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Supervisor, Operations


Flintshire, GB, CH5 2NS

Business Unit:  Systems and Support
Function:  Operations

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

Position Summary

Supervising, motivating and providing direction to a production team. This role develops and maintains quality-based production, whilst monitoring individual, team and machine performance, within a safe working environment. 
Controlling flow of work to meet customer deadlines including the raising, checking and management of production works orders, overseeing the work and output of the production team and responsibility for finished product by monitoring and maintaining quality.

Primarily shift-based, this role also requires flexibility of movement to different working patterns, as necessary.

Essential Duties and Responsibilities, including Staff Management, below:

•    Working across the production facility, to ensure the flow of work meets customer deadlines on time and in full 
•    Allocating work and overseeing its execution to production schedule, whilst also improving on standard times
•    Undertaking operational duties, as required; meeting deadlines as well as covering for staff absence by filling resource shortfalls in all areas
•    Make certain that cleanliness is maintained within all areas, utilising 5S principles
•    Maintaining stocks of materials and consumables, implementing the Kanban process, ensuring appropriate storage as required, with cost effective usage whilst also meeting production deadlines by liaising with the logistics team
•    Ensuring all production equipment is maintained and serviced appropriately by liaising with the Engineering team
•    In conjunction with the Operations Manager, ensure that production operation complies with current HSE legislation; carrying out re-evaluations, risk assessments and taking prompt action, including any necessary training, whenever appropriate
•    Working with the Quality department to guarantee skills matrices are regularly updated and displayed within specific areas
•    Creating monthly reports, detailing performance against defined key metrics (KPI’s) e.g. customer deliveries 
•    Proactively supporting management in the implementation of Company policies and procedures
•    Completion of any work-related tasks, which would be deemed reasonable of this role.

Staff Management
•    Providing a positive ‘can do’ approach, utilising the appraisal system and driving continuous improvement whilst leading by example
•    Providing supportive management to coach, develop and motivate 

•    Deploying staff effectively, whilst ensuring they are performing to agreed standards   
•    Managing staff leave and working arrangements within the Production team; making sure all operational areas of production are adequately resourced and maintained in a professional and tidy manner                                                                               
•    Managing unplanned staff absence, to include conducting of return to work interviews, calculating Bradford Factor scores and highlighting to HR/ Management if further action is required
•    Allocating tasks (and rescheduling) whenever needed to achieve deadlines
•    In agreement with the Operations Manager, take responsibility for the co-ordination of staff training within the Production team
•    Complete probation reviews and arrange regular performance reviews within the team, implementing improvement plans if required
•    Conducting disciplinary and grievance investigations, if required.

Position Details

•    Based in Deeside, Flintshire 
•    Travel to other Triumph sites will be required
•    Hours of Employment: 37 hours a week. Shift hours. Flexibility will be required.   

Job Requirements, Desired Knowledge, Skills & Abilities

•    Ability to communicate directly with customers and suppliers
•    Relevant experience managing teams
•    Influencing and dealing with relationships in line with company policies
•    Continuous improvement methodologies and execution, to reduce cost through process improvement
•    Knowledge of lean manufacturing (5S, Kaizen, Kanban, problem solving and other quality tools)
•    Ability to use IT and associated software, inclusive of ERP systems and Microsoft Office. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Please be aware that the Company requires all employees to be vaccinated for COVID-19.  This position will require the successful candidate to obtain OR show proof of a vaccination.  The Company is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here