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Senior Technical Analyst, Infrastructure Services (International)

Location: 

Flintshire, GB, CH5 2NS

Business Unit:  Corporate
Function:  Information Technology

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

Job Purpose

Associate in this role function as information technology (IT) professionals serving as technical experts and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware and software products in an information technology infrastructure environment. The role is broadly split between providing day to day operational support for existing infrastructure services and users of those services, and project-based work leading to the development and deployment of new infrastructure services or EOL activities.

Responsible to:    IT Data Centre/Operations Manager, EMEA/APAC

Responsible for:    EMEA Network, Server, Storage & Data Protection Infrastructure

Location:    Deeside - frequent travel will be required

Working Schedule:   Full time (37 hours per week) out of hours’ work and travel will be required.
 

Key Duties and Responsibilities

•    Direct research on potential technology solutions.
•    Keep current with the latest technologies.
•    Practice asset management for IT hardware, software, and equipment.
•    Benchmark, analyse, report on, and make recommendations for the improvement and growth of the Regional IT infrastructure and IT systems.
•    Providing support, monitoring and maintenance of UK Data Centre and other EMEA site infrastructure and services for remote associates.
•    Design, implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to client operating systems, networking, messaging, reporting platforms and all other software-based systems. 
•    Develop operational, installation, configuration and upgrade documentation for computer and networking related systems. 
•    Serve as a liaison between other technical staff, management, and users regarding service requests, usage, standards, security, and other technical matters. 
•    Provide on-site or remote access diagnoses and resolution of computer hardware and software problem.
•    Work within strict time frames and elevate incidents within defined timeframes.
 

Technical Requirements

•    Strong, proven Cisco networking hands-on skills.
•    Knowledge of Windows client O/S and infrastructure platforms in an enterprise environment to include – 
•    Image deployment
•    Virtualisation (VMware)
•    Data Protection (Veeam)
•    BAU & troubleshooting
•    MFA configuration
•    Disk encryption technologies
•    Patching
•    Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory. 
•    Knowledge of Veeam Backup & Replication.
•    Minimum 5 years previous relevant experience required. 

Person Specification

Essential Qualifications    
•    CCNA
•    Post-Secondary certificate/degree in a related technical, business or management field, or equivalent experience
•    Minimum 5 years proven experience in a relevant role.

Desirable Qualifications

•   VMware certified 

Essential Experience, Skills & Knowledge

•    Technical authority across all relevant platforms
•    A strong lead background. 
•    Evidence of being an excellent communicator 
•    Knowledge of, or experience using an IT service desk software package or working to strict SLA’s
•    Excellent, solid technical skills with MS Technologies 
•    Strongly task-driven/multi-tasking 
•    Pro-active learner 
•    Excellent oral and written communication skills 
•    Self-motivated
•    Excellent problem analysis and problem-solving skills.

Desirable Experience, Skills & Knowledge

•    Experience working in a manufacturing, aerospace or military environment


Personal Qualities
•    Team player and leader prepared to work to achieve results
•    Able to effectively work with remote users and associates
•    Enthusiastic approach to customer service
•    Highly energetic 
•    High level of initiative
•    Able to prioritise and multi-task
•    Comfortable with empowerment and responsibility
•    Professional and confident
•    Excellent communication skills
•    Excellent interpersonal skills
•    Ability to conduct and direct research into IT issues and products as required
•    Ability to present ideas in business-friendly and user-friendly language
•    Highly self-motivated and directed
•    Keen attention to detail
•    Proven analytical, evaluative, and problem-solving abilities
•    Incident & problem management - ability to effectively prioritise and execute tasks in a high-pressure environment
•    Exceptional customer service orientation
•    Continual service improvement
•    Willing to work unsociable hours and travel when required.
•    Full UK driving License.    

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here . 

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