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Quality Lead

Location:

Flintshire, GB, CH5 2NS

Business Unit: Systems and Support

Function: Quality

TRIUMPH designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, TRIUMPH is committed to quality, service and meeting the specialized needs of each customer.

TRIUMPH participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

We are rapidly growing and looking for people who feel rewarded by innovation, career growth, and making an impact all while working with state-of-the-art equipment on cutting-edge projects. If you're ready to be challenged, inspired, and supported as you pursue your professional best, we hope you'll explore a future with TRIUMPH.

Job Purpose

Job Title: Quality Lead

Reports To: Director of Quality, Environment Health and Safety

The Quality Lead is responsible for leading quality and continuous improvement activities across manufacturing operations and supply chain to ensure compliance with customer, regulatory (EASA/CAA), and aerospace industry (AS9100) requirements. The role provides technical and operational leadership for quality engineering, supplier quality, inspection activities, Statistical Process Control (SPC), and non-conformance management while driving a culture of quality excellence and customer satisfaction.

The Quality Lead acts as the primary point of contact for significant quality issues and works collaboratively with Operations, Engineering, Supply Chain, and customers to improve product quality, process capability, and business performance.

Key Responsibilities

Quality Management & Compliance

Lead activities associated with EASA/CAA Part 21G in accordance with AS9100 and customer requirements.

Ensure compliance with aerospace regulatory, contractual, and statutory quality requirements.

Maintain audit programs including customer, certification body, regulatory, and special process audits.

Monitor quality performance and drive actions to address identified risks and opportunities.

Support product safety, risk management, and configuration control activities.

Supply Chain Quality Leadership

Drive resolution of supplier non-conformances through robust corrective action processes.

Partner with Procurement and Supplier Development teams to improve supplier performance.

Escalate significant supplier risks and quality concerns to management.

Ensure effective containment and recovery plans are implemented for supplier-related escapes.

Statistical Process Control (SPC) & Process Improvement

Lead the implementation and governance of SPC systems throughout manufacturing operations.

Monitor and improve process capability through analysis of Cp, Cpk, Pp, and Ppk performance.

Identify trends and risks through process and product quality data.

Facilitate process capability studies and manufacturing process validations.

Promote data-driven decision-making using quality metrics and dashboards.

Support Lean Manufacturing and Operational Excellence initiatives.

Key Responsibilities

Inspection & Verification Leadership

Oversee incoming, in-process, and final inspection activities.

Ensure compliance with AS9102 First Article Inspection requirements.

Review and approve inspection plans, sampling strategies, and acceptance criteria.

Ensure Measurement System Analysis (MSA) and Gauge R&R activities are effectively implemented.

Support calibration system compliance for all inspection and test equipment.

Ensure inspection resources, competencies, and methods support customer requirements.

Non-Conformance & Corrective Action Management

Lead investigation and resolution of significant quality issues.

Facilitate Root Cause Analysis using methodologies.

Ensure corrective and preventive actions are implemented and verified for effectiveness.

Manage quality escapes, concessions, deviations, and customer complaints.

Drive reduction in Cost of Poor Quality (COPQ), scrap, rework, and customer returns.

Customer Quality Management

Serve as a key customer-facing representative for quality matters.

Lead customer quality reviews, audits, and performance improvement activities.

Coordinate responses to customer complaints and corrective action requests.

Monitor customer scorecards and implement recovery plans where required.

Ensure customer expectations are understood and deployed into operational processes.

Team Leadership & Development

Provide leadership and technical guidance to Quality Engineers, Inspectors and operations.

Support recruitment, onboarding, development, and performance management activities.

Deliver quality-related training and coaching across the organisation.

Promote a culture of safety, accountability, continuous improvement, and customer focus.

Foster cross-functional collaboration between Quality, Engineering, Manufacturing, and Supply Chain teams.

Qualifications

Education

Degree, HNC/HND, or equivalent qualification in Engineering, Manufacturing, Quality Management, or a related discipline.

AS9100 Lead Auditor qualification preferred.

Six Sigma Green Belt or higher desirable.

Experience

Minimum 5-8 years' experience within aerospace quality, manufacturing quality, or supplier quality functions.

Experience leading quality teams and cross-functional improvement projects.

Demonstrated experience within AS9100-certified aerospace environments.

Proven experience managing customer and supplier quality issues.

Strong understanding of SPC, MSA, process capability, and advanced quality planning methodologies.

Skills and Competencies

Technical Skills

Expert knowledge of AS9100 aerospace quality requirements.

Strong understanding of AS9102 First Article Inspection requirements.

Working knowledge of:

AS13100

APQP

PPAP

Product Safety requirements

Human Factors

Counterfeit Parts Prevention

Ability to interpret engineering drawings, specifications, and GD&T requirements.

Experience using quality management systems, ERP systems, and digital quality tools.

Analytical Skills

Advanced Root Cause Analysis capabilities.

Data analysis and statistical problem-solving.

Risk identification and mitigation planning.

Process capability and trend analysis expertise.

Leadership & Communication

Strong leadership and stakeholder management capability.

Ability to influence at all levels of the organisation.

Effective customer and supplier relationship management skills.

Strong presentation, facilitation, and report-writing abilities.

Ability to lead cross-functional teams through complex quality challenges.

Working Conditions

Combination of office, manufacturing, and supplier-facing environments.

Frequent interaction with customers, regulatory authorities, and supply chain partners.

Domestic and international travel as required.

Participation in customer audits, supplier assessments, and business improvement projects.

Preferred Aerospace Industry Experience

Civil aerospace manufacturing.

Aero-engine components and assemblies.

Precision machining and special processes.

Aerospace component manufacture and assemblies.

OEM and Tier 1 aerospace supply chains.

Experience supporting customers such as Airbus, Boeing, Rolls-Royce, Safran.

Our Vision:

As one team, we enable the safety and prosperity of the world.

Our Mission:

We partner with our Customers to TRIUMPH over their hardest aerospace, defense, and industrial challenges to deliver value to our stakeholders.

Our Values:

Integrity – Do the right thing for our stakeholders. We value safety, diversity, and respect.
Teamwork – Win as One team-one company. Solicit help and assist others.
Continuous Improvement – Pursue zero defect quality. Attack problems and relentlessly raise the bar.
Innovation – Passion for growing the business. Lead through ingenuity and entrepreneurship.
Act with Velocity – Partner, anticipate and communicate. Proactively solve problems.

Code of Conduct:

To perform the job successfully, an individual should demonstrate the TRIUMPH behaviors captured within our core values: Integrity, Teamwork, Continuous Improvement, Innovation, and Act with Velocity. Detailed definitions are below and performance metrics for each behavior can be found on our intranet and is embedded within our Performance Management processes. All employees are expected to represent the values and maintain the standards contained in TRIUMPH’s Code of Conduct.

Environmental, Health, and Safety (EHS):

Employees are responsible for the Health, Safety, and Welfare of themselves, the environment, and other people. All employees must comply with EHS policy training and instructions, help to maintain a safe and clean working environment, and use any Personal Protective Equipment (PPE) provided by the Company. Employees must report any accidents, incidents, and near misses to management. Additionally, employees are expected to notify management of any dangerous or potentially dangerous situations or practices.

Additional Information:

Triumph is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

SELECT US positions require access to technology, materials, software or hardware that is controlled by US export laws including the International Traffic in Arms Regulations (“ITAR”) and the Export administration Regulations (“EAR”). In order to be eligible for applicable positions, you must be a US Person under ITAR or eligible for approval for a U.S. Government export license. A US Person is a US Citizen, Lawful Permanent Resident, refugee or asylee. All inquires related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

U.S. applicants must be legally authorized to work in the United States without company sponsorship.

Please contact us if you require assistance in applying for TRIUMPH and we will provide reasonable accommodations via HRDepartment@triumphgroup.com.

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