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Customer Account Associate

Location: 

Flintshire, GB, CH5 2NS

Business Unit:  Systems and Support
Function:  Business Development

TRIUMPH designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, TRIUMPH is committed to quality, service and meeting the specialized needs of each customer.

TRIUMPH participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

We are rapidly growing and looking for people who feel rewarded by innovation, career growth, and making an impact all while working with state-of-the-art equipment on cutting-edge projects. If you're ready to be challenged, inspired, and supported as you pursue your professional best, we hope you'll explore a future with TRIUMPH. 

Position Summary

Customer Account Associate

This development role requires an individual with high levels of administrative competence. The Customer Account Associate holds an essential interfacing position, engaging with all business stakeholders (internal and external), ensuring comprehensive management of the customer account orderbooks, providing both the customers and the business comprehensive analysis in an effective and professional manner.

As this is a development role, mentorship and guidance will be provided by the responsible Director and the rest of the customer-facing team within the business. Upon recruitment Triumph will allocate a Manager, a Buddy and a Mentor from the team.

Specific Requirements of the Role:

Customer Account Associate position shall include, but is not limited to:

Customer management:

-    Entering/ maintaining sales orders, supporting sales forecasts and the budget 
-    Interface with the customer building strong, long-term relationships as a key part of the first line of enquiry process
-    Providing accurate and timely quotations in response to Request for Quote (RFQs) or repair requests from customers
-    Validation of sales orders or repair order requests, against customer terms and conditions, quality requirements, etc
-    Accurate checking and acknowledgement of Purchase Orders, ensuring full compliance with ITC (International Trade Compliance) requirements, and validating against existing pricing
-    Compile and analyse customer performance data (Against Orderbook changes, Program Rates, ‘In-contract’ demand changes etc), identifying key risks and opportunities to the business
-    Ensure all system quoted prices are contractually agreed and accurately support current exchange rates (where applicable)
-    Identifying and delivering opportunities to enhance the profitability of the business.   

Position Details

-    Based in Deeside
-    Travel to other Triumph sites may be required
-    Hours of Employment: 37 hours a week. Flexibility may be required

Our Vision:

As one team, we enable the safety and prosperity of the world.

Our Mission:

We partner with our Customers to TRIUMPH over their hardest aerospace, defense, and industrial challenges to deliver value to our stakeholders.

Our Values:

  1. Integrity – Do the right thing for our stakeholders.  We value safety, diversity, and respect.
  2. Teamwork – Win as One team-one company.  Solicit help and assist others.
  3. Continuous Improvement – Pursue zero defect quality.  Attack problems and relentlessly raise the bar.
  4. Innovation – Passion for growing the business.  Lead through ingenuity and entrepreneurship.
  5. Act with Velocity – Partner, anticipate and communicate.  Proactively solve problems.

 

Code of Conduct:

To perform the job successfully, an individual should demonstrate the TRIUMPH behaviors captured within our core values: Integrity, Teamwork, Continuous Improvement, Innovation, and Act with Velocity. Detailed definitions are below and performance metrics for each behavior can be found on our intranet and is embedded within our Performance Management processes.  All employees are expected to represent the values and maintain the standards contained in TRIUMPH’s Code of Conduct.

Environmental, Health, and Safety (EHS):

Employees are responsible for the Health, Safety, and Welfare of themselves, the environment, and other people. All employees must comply with EHS policy training and instructions, help to maintain a safe and clean working environment, and use any Personal Protective Equipment (PPE) provided by the Company. Employees must report any accidents, incidents, and near misses to management. Additionally, employees are expected to notify management of any dangerous or potentially dangerous situations or practices.

Additional Information:

Triumph is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

SELECT US positions require access to technology, materials, software or hardware that is controlled by US export laws including the International Traffic in Arms Regulations (“ITAR”) and the Export administration Regulations (“EAR”). In order to be eligible for applicable positions, you must be a US Person under ITAR or eligible for approval for a U.S. Government export license.  A US Person is a US Citizen, Lawful Permanent Resident, refugee or asylee. All inquires related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

U.S. applicants must be legally authorized to work in the United States without company sponsorship.

Please contact us if you require assistance in applying for TRIUMPH and we will provide reasonable accommodations via HRDepartment@triumphgroup.com.

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