Apply now »

Aftermarket Programme Manager

Location: 

Flintshire, GB, CH5 2NS

Business Unit:  Systems and Support
Function:  Business Development

TRIUMPH designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, TRIUMPH is committed to quality, service and meeting the specialized needs of each customer.

TRIUMPH participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

We are rapidly growing and looking for people who feel rewarded by innovation, career growth, and making an impact all while working with state-of-the-art equipment on cutting-edge projects. If you're ready to be challenged, inspired, and supported as you pursue your professional best, we hope you'll explore a future with TRIUMPH. 

Aftermarket Programme Manager

Job Title: Aftermarket Programme Manager
Location: Deeside                                              
Travel: Travel between business sites, customer and supplier locations will be required
Reports to: Product Line Director UK & IOM
Employment Type: Full-time

Role Purpose

The Aftermarket Programme Manager is responsible for the successful delivery of all aftermarket customer commitments within the Part 145 part of the organisation, ensuring operational, commercial, and technical performance across a portfolio of hydraulic and electro mechanical actuation products. This role oversees in service support, spares, repairs, modifications, reliability improvements, and customer-driven aftermarket programmes. Acting as the primary customer interface post entry into service, the Aftermarket Programme Manager ensures high service levels, effective issue resolution, and sustained customer satisfaction while balancing cost, schedule, quality, and product integrity.

Key Responsibilities

Programme Leadership & Delivery
•    Lead the planning, execution, and delivery of Part 145 aftermarket programmes, including repairs, retrofits, modifications, reliability improvements, obsolescence management, and service bulletins.
•    Manage cost, schedule, and performance against contractual and internal commitments.
•    Proactively identify risks and opportunities, driving mitigation plans and continuous improvement actions.
•    Ensure all aftermarket activities maintain safety, airworthiness, and configuration control of delivered products.
Customer Relationship Management
•    Act as the primary customer contact for all in service Part 145 programme matters, providing clear updates, recovery plans, and communication of technical or commercial issues.
•    Lead regular customer reviews covering performance metrics, reliability trends, repair performance, and emerging in service issues. 
•    Build strong, long-term customer relationships that support future business growth.
Technical & Engineering Coordination
•    Work closely with Engineering, Quality, and Operations to manage in service issues affecting hydraulic and electro mechanical actuation equipment.
•    Coordinate technical investigations, root cause analyses, and corrective action plans to ensure timely closure of technical queries and field issues.
•    Own the prioritisation and delivery of technical changes and service bulletins for in service products.
•    Ensure engineering changes, concessions, and MRB decisions do not adversely affect product safety, reliability, or certification baselines.


Operations, Supply Chain & Commercial Interface
•    Collaborate with Operations and Supply Chain to ensure repair flow, turnaround time (TAT), spares availability, and delivery performance meet customer expectations, in a Part 145 Environment.
•    Monitor cost drivers and work with internal teams to deliver cost reduction initiatives and improve margin performance.
•    Support contract negotiations, commercial discussions, warranty claims, and pricing of spares, repairs, and modification packages.
Performance Monitoring & Reporting
•    Champion the use of data-driven performance metrics, including reliability trends, mean time between failures, repair TAT, and customer satisfaction indicators.
•    Prepare and deliver internal and customer facing programme status reports.
•    Drive actions to improve KPIs and overall programme health.
Compliance, Governance & Safety
•    Ensure all aftermarket activities comply with aerospace regulatory standards, export controls, and internal processes.
•    Maintain rigorous configuration control of in service hardware and documentation.
•    Promote a strong safety and airworthiness culture, ensuring no operational decisions compromise product integrity.

Required Skills & Experience

Essential
•    Proven experience in programme or project management within the aerospace industry.
•    Understanding of hydraulic or electro mechanical actuation systems and their in service behaviour.
•    Strong leadership skills with the ability to influence cross functional teams in engineering, operations, quality, and supply chain.
•    Excellent communication and customer management capabilities.
•    Experience managing financial performance, risks, and complex stakeholder environments.
•    Ability to analyse technical issues and coordinate effective resolution plans.


Desirable
•    Experience delivering Part 145 aftermarket or MRO engineering support programmes.
•    Familiarity with aerospace regulatory frameworks, configuration control, and airworthiness principles.
•    Background in engineering, operations, or supply chain within aerospace.
•    Project management certification (e.g., APM, PMI) or equivalent.
•    Previously or currently an EASA Form 1 or 4 Holder or equivalent.

Personal Attributes

•    Customer-focused, responsive, and committed to building trust and long-lasting relationships.
•    Proactive problem solver with a strong sense of ownership and accountability.
•    Highly organised, able to manage multiple priorities simultaneously.
•    Confident communicator capable of managing difficult conversations constructively.
•    Collaborative team player who brings clarity, structure, and positive leadership.

Our Vision:

As one team, we enable the safety and prosperity of the world.

Our Mission:

We partner with our Customers to TRIUMPH over their hardest aerospace, defense, and industrial challenges to deliver value to our stakeholders.

Our Values:

  1. Integrity – Do the right thing for our stakeholders.  We value safety, diversity, and respect.
  2. Teamwork – Win as One team-one company.  Solicit help and assist others.
  3. Continuous Improvement – Pursue zero defect quality.  Attack problems and relentlessly raise the bar.
  4. Innovation – Passion for growing the business.  Lead through ingenuity and entrepreneurship.
  5. Act with Velocity – Partner, anticipate and communicate.  Proactively solve problems.

 

Code of Conduct:

To perform the job successfully, an individual should demonstrate the TRIUMPH behaviors captured within our core values: Integrity, Teamwork, Continuous Improvement, Innovation, and Act with Velocity. Detailed definitions are below and performance metrics for each behavior can be found on our intranet and is embedded within our Performance Management processes.  All employees are expected to represent the values and maintain the standards contained in TRIUMPH’s Code of Conduct.

Environmental, Health, and Safety (EHS):

Employees are responsible for the Health, Safety, and Welfare of themselves, the environment, and other people. All employees must comply with EHS policy training and instructions, help to maintain a safe and clean working environment, and use any Personal Protective Equipment (PPE) provided by the Company. Employees must report any accidents, incidents, and near misses to management. Additionally, employees are expected to notify management of any dangerous or potentially dangerous situations or practices.

Additional Information:

Triumph is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

SELECT US positions require access to technology, materials, software or hardware that is controlled by US export laws including the International Traffic in Arms Regulations (“ITAR”) and the Export administration Regulations (“EAR”). In order to be eligible for applicable positions, you must be a US Person under ITAR or eligible for approval for a U.S. Government export license.  A US Person is a US Citizen, Lawful Permanent Resident, refugee or asylee. All inquires related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

U.S. applicants must be legally authorized to work in the United States without company sponsorship.

Please contact us if you require assistance in applying for TRIUMPH and we will provide reasonable accommodations via HRDepartment@triumphgroup.com.

Apply now »