Apply now »

Senior Analyst Account Manager

Location: 

Clemmons, NC, US, 27012

Business Unit:  Systems and Support
Function:  Business Management

TRIUMPH designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, TRIUMPH is committed to quality, service and meeting the specialized needs of each customer.

TRIUMPH participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

We are rapidly growing and looking for people who feel rewarded by innovation, career growth, and making an impact all while working with state-of-the-art equipment on cutting-edge projects. If you're ready to be challenged, inspired, and supported as you pursue your professional best, we hope you'll explore a future with TRIUMPH. 

Responsibilities

  • Aid assigned customers through the execution of strategies and plans that capitalize on the customer’s strengths as supplemented by Triumph products and services.
  • Data entry:  Enter purchase orders and ship product to various customers. 
  • Follows policies & procedures aligned w/Contracts Playbook & company delegations.
  • Build customer relationships with the assigned customer to guarantee great service.
  • Work closely with program manager to support their programs and customer’s needs.
  • Have technical ability to create spreadsheets, documentation, presentations, and system savvy to support customer needs.
  • Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification.
  • Coordinate activities and establish individual sales strategies obtaining appropriate approvals for pricing, and delivery.
  • Assist with Flow Down process for customer contracts to ensure terms are aligned with company expectations prior to acceptance. 
  • Clearly define and communicate problems as perceived by the customer.
  • Supports proposal activity including creation of compliance matrices and launching approval workflows.    
  • Manage quotation processes, working in conjunction with other teams, to provide timely responses to customers.
  • Develop and execute program presentations as required for both internal and external customers.
  • Communicate with customers on schedule and other issues on an on-going basis.
  • Manage Customer orderbooks, forecast, and management orders.  
  • Monitor supply and demand misalignments including part shortages. Collaborate with appropriate resources to implement corrective actions to resolve issues.
  • Maintain knowledge of market trends, competitive actions, product needs, and customer base.     
  • May be required to perform other duties as requested, directed, or assigned.

Qualifications

Position Requirements

  • High school diploma or general education degree (GED); or equivalent required
  • Bachelor's degree from an accredited four-year college or university and five (5) years contracts, program management, or related experience preferably in an aerospace environment with working knowledge of government (FAR 12/15) contracting experience or eight (8) years of equivalent related experience.
  • Knowledge of Microsoft operating systems and office products (including MS Project)
  • Able to work within a fast paced, changing, high energy environment.
    Strong analytical, quantitative, and problem-solving skills.

Our Vision:

As one team, we enable the safety and prosperity of the world.

Our Mission:

We partner with our Customers to TRIUMPH over their hardest aerospace, defense, and industrial challenges to deliver value to our stakeholders.

Our Values:

  1. Integrity – Do the right thing for our stakeholders.  We value safety, diversity, and respect.
  2. Teamwork – Win as One team-one company.  Solicit help and assist others.
  3. Continuous Improvement – Pursue zero defect quality.  Attack problems and relentlessly raise the bar.
  4. Innovation – Passion for growing the business.  Lead through ingenuity and entrepreneurship.
  5. Act with Velocity – Partner, anticipate and communicate.  Proactively solve problems.

 

Code of Conduct:

To perform the job successfully, an individual should demonstrate the TRIUMPH behaviors captured within our core values: Integrity, Teamwork, Continuous Improvement, Innovation, and Act with Velocity. Detailed definitions are below and performance metrics for each behavior can be found on our intranet and is embedded within our Performance Management processes.  All employees are expected to represent the values and maintain the standards contained in TRIUMPH’s Code of Conduct.

Environmental, Health, and Safety (EHS):

Employees are responsible for the Health, Safety, and Welfare of themselves, the environment, and other people. All employees must comply with EHS policy training and instructions, help to maintain a safe and clean working environment, and use any Personal Protective Equipment (PPE) provided by the Company. Employees must report any accidents, incidents, and near misses to management. Additionally, employees are expected to notify management of any dangerous or potentially dangerous situations or practices.

Additional Information:

Triumph is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

SELECT US positions require access to technology, materials, software or hardware that is controlled by US export laws including the International Traffic in Arms Regulations (“ITAR”) and the Export administration Regulations (“EAR”). In order to be eligible for applicable positions, you must be a US Person under ITAR or eligible for approval for a U.S. Government export license.  A US Person is a US Citizen, Lawful Permanent Resident, refugee or asylee. All inquires related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

U.S. applicants must be legally authorized to work in the United States without company sponsorship.

Please contact us if you require assistance in applying for TRIUMPH and we will provide reasonable accommodations via HRDepartment@triumphgroup.com.


Nearest Major Market: Winston-Salem

Apply now »