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Program Manager 3 - New Product Introduction


Clemmons, NC, US, 27012

Business Unit:  Systems and Support
Function:  Business Management

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.


Responsible for customer communication and relationships. Serves as the primary link between the customer and site level leadership to ensure communication of status and potential problem areas while advising on how to mitigate those concerns.


  • Is the primary point of contact with customers and acts as voice of the customer within the organization.
  • Manages relationships with the customer base fostering an environment where complex problems are solved in a manner that instills trust and respect for all parties.
  • Responsible for establishing and maintaining the contractual and commercial relationships with customers. Communicates requirements within the organization.
  • Accountable for price, cost, inventory, quality, and delivery as it relates to assigned customer base and agreed to Statements of Work.
  • Identifies and manages scope change throughout the development program.
  • Meet or exceed Design-to-Cost targets
  • Coordinates technical product development, estimates of potential profits, and release to production.
  • Tracks, monitors, and reports program performance using program management tools such as Earned Value Management System, Integrated Master Schedules, Risk Management, and NPI Tollgate Reviews.
  • Develops and executes an effective strategic plan to manage customer relationships, develop quotes and proposals, and conduct contract negotiations.
  • Leads multi-disciplinary teams (sometimes across multiple sites) to execute programs in accordance with quality, schedule, and cost commitments.
  • Collaborates with various functional areas, including supply chain, business development, engineering, quality, manufacturing, and operations to develop and provide product definitions and statements of work responsive to customer needs and market opportunities.
  • Prepares and monitors program development objectives and schedules for all phases of product development and introduction to market.
  • Monitors external and internal environment for development of new market segments and informs customers of new developments in our product line or production capabilities.
  • Attends industry and customer conferences, meetings, and events.
  • Contributes to team effort by maintaining a positive outlook.
  • Complies with all company policies and procedures, including safety requirements.
  • Other duties as assigned to ensure customer needs are met.



  • Customer focus
  • Ability to work in a fast-paced environment
  • Strong business acumen
  • Excellent time management skills
  • Ability to travel internationally with short notice
  • Ability to interact with a diversity of people and diverse levels of personnel
  • Candidate must have the right mindset to lead the organization in accomplishing goals and timely delivery of internal as well as external commitments


Required Education, Certification, Experience

  • Bachelor's degree in engineering (preferred) or business management
  • Minimum 5-7 years experience including project management experience
  • Must be able to communicate well with both manufacturing and R&D personnel


Preferred Education, Certification, and Experience

  • Master's degree in business, marketing, or a related field a plus
  • PMP certification a plus


Physical Demands

  • Ability to walk, stand, and sit for long periods of time
  • Ability to remain seated for long periods of time while working on a computer, documentation, etc.
  • Manual dexterity to operate computer keyboard and standard office equipment
  • Capable of withstanding long period of viewing data on a computer screen and/or in paper format


Pursuant to International Traffic Arms Regulation ("ITAR") and the Export Administration Regulations ("EAR"), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here

Nearest Major Market: Winston-Salem