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Program Manager 3

Location: 

Clemmons, NC, US, 27012

Business Unit:  Systems and Support
Function:  Business Management

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

Summary

Responsible for customer communication and relationships. Serves as the primary link between the customer and site level leadership to ensure communication of status and potential problem areas while advising on how to mitigate those concerns.

Responsibilities

  • Is the primary point of contact with customers, acts as voice of the customer within the organization.
  • Manages relationships with the customer base fostering an environment where complex problems are solved in a manner that instills trust and respect for all parties.
  • Responsible for establishing and maintaining the contractual and commercial relationships with customers. Communicates requirements within the organization.
  • Accountable for price, cost, inventory, quality, and delivery as it relates to assigned customer base.
  • Tracks, monitors, and reports program performance using program management tools.
  • Develops and executes an effective strategic plan to manage customer relationships, develop quotes and proposals, and conduct contract negotiations
  • Leads multi-disciplinary teams (sometimes across multiple sites) to execute programs in accordance with quality, schedule, and cost commitments.
  • Responsible for accurately identifying customer demand for long-term forecasting and SIOP business planning.
  • Monitors external and internal environment for development of new market segments and informs customers of new developments in our product line or production capabilities
  • Furnishes advice, counsel, and general staff support to all departments in relation to program management.
  • Attends industry and customer conferences, meetings, and events.
  • Contributes to team effort by maintaining a positive outlook.
  • Complies with all company policies and procedures, including safety requirements.
  • Other duties as assigned to ensure customer needs are met.

Qualifications

Competencies

  • Customer focus
  • Ability to work in a fast-paced environment
  • Strong business acumen
  • Excellent time management skills
  • Ability to travel internationally with short notice
  • Candidate must have the right mindset to lead the organization in accomplishing goals and in timely delivery of internal and external commitments

 

Required Education, Certification, and Experience

  • Bachelor's degree in engineering (preferred) or business management
  • Fifteen (15) years in the aviation or complex manufacturing industry
  • Five (5) years in the aviation or complex manufacturing industry as program manager

 

Preferred Education, Certification, and Experience

  • Master's degree in business, marketing, or a related field a plus
  • PMP certification a plus

 

Physical Demands

  • May require lifting, pulling, and carrying up to forty (40) pounds
  • Frequent bending, climbing stairs, and reaching
  • Sitting for up to twelve (12) hours per day, standing for up to twelve (12) hours per day, or a combination of sitting and standing
  • Ability to hear and see, with or without the assistance of a device

 

Pursuant to International Traffic Arms Regulations ("ITAR") and the Export Administration Regulations ("EAR"), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here


Nearest Major Market: Winston-Salem