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IT Senior Analyst, End User Services

Location: 

Clemmons, NC, US, 27012

Business Unit:  Systems and Support
Function:  Information Technology

TRIUMPH designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, TRIUMPH is committed to quality, service and meeting the specialized needs of each customer.

TRIUMPH participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

We are rapidly growing and looking for people who feel rewarded by innovation, career growth, and making an impact all while working with state-of-the-art equipment on cutting-edge projects. If you're ready to be challenged, inspired, and supported as you pursue your professional best, we hope you'll explore a future with TRIUMPH. 

Responsibilities

Job Title: Sr., IT Systems Analyst
Department: IT Reports To: APS Op/Co IT Manager

Location: Clemmons, NC FLSA Status: Exempt


Position Summary:
The Sr. IT System Analyst is response for managing all systems within the Clemmons, NC facility to
include ownership of updates, prioritizing system enhancement requests, and thoroughly understanding
the business need/reason for system changes. This role will work cross functionally with Triumph’s IT
Shared Services team on hardware and software updates.

Primary Responsibilities:
• Provides technical support to users by researching and answering questions, troubleshooting
problems, and maintaining workstation and LAN performance
• Create and maintain site level technical documentation and processes
• Monitors, maintains, and upgrades technology systems which includes performing upgrades and
maintenance, and implementing system modifications
• Manages user accounts and authorizations
• Maintains security compliance in accordance to Triumph’s standards
• Manages site backups and recovery
• Trains users on how to appropriately utilize their computer systems
• Responsible for upgrading the operating system software and keeping patches current
• Manage the sites hardware refresh plan
• Installation and configuration of computer hardware, software, systems, network printers, and
scanners
• Analyzes and evaluates business requirements, consults with personnel from various
departments and identifies area’s for the development of technical solutions to automate
and/or improve business processes.
• Acts as the project lead over site level projects
• Provide Epicor E10 technical support and admin duties when needed

Qualifications

Qualifications
Requirements & Qualifications:
• Bachelor’s degree in IT a plus
• 4 years IT experience
• Network/LAN Topology, Computer hardware, Windows OS, and MS Office Suite experience
• Ability to interact with all levels in a large environment
• Demonstrated ability to apply IT in solving business problems
• Highly self-motivated, self-direct, and attentive to detail
• Extensive experience working in a team-oriented, collaborative environment
• Excellent written, oral, and interpersonal communications skills
• Good facilitation and analytical skills
• Excellent organizational skills with the ability to set/manage priorities, develop a work schedule,
monitor progress towards goals, and track details/data/information/activities
• Exceptional problem/conflict resolution skills
 

Our Vision:

As one team, we enable the safety and prosperity of the world.

Our Mission:

We partner with our Customers to TRIUMPH over their hardest aerospace, defense, and industrial challenges to deliver value to our stakeholders.

Our Values:

  1. Integrity – Do the right thing for our stakeholders.  We value safety, diversity, and respect.
  2. Teamwork – Win as One team-one company.  Solicit help and assist others.
  3. Continuous Improvement – Pursue zero defect quality.  Attack problems and relentlessly raise the bar.
  4. Innovation – Passion for growing the business.  Lead through ingenuity and entrepreneurship.
  5. Act with Velocity – Partner, anticipate and communicate.  Proactively solve problems.

 

Code of Conduct:

To perform the job successfully, an individual should demonstrate the TRIUMPH behaviors captured within our core values: Integrity, Teamwork, Continuous Improvement, Innovation, and Act with Velocity. Detailed definitions are below and performance metrics for each behavior can be found on our intranet and is embedded within our Performance Management processes.  All employees are expected to represent the values and maintain the standards contained in TRIUMPH’s Code of Conduct.

Environmental, Health, and Safety (EHS):

Employees are responsible for the Health, Safety, and Welfare of themselves, the environment, and other people. All employees must comply with EHS policy training and instructions, help to maintain a safe and clean working environment, and use any Personal Protective Equipment (PPE) provided by the Company. Employees must report any accidents, incidents, and near misses to management. Additionally, employees are expected to notify management of any dangerous or potentially dangerous situations or practices.

Additional Information:

Triumph is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Pursuant to International Traffic Arms Regulations (“ITAR”) and the Export Administration Regulations (“EAR”), applicants for SELECT US positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

U.S. applicants must be legally authorized to work in the United States without company sponsorship.

Please contact us if you require assistance in applying for TRIUMPH and we will provide reasonable accommodations via HRDepartment@triumphgroup.com.


Nearest Major Market: Winston-Salem

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