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Director, Program Management & Business Development


Clemmons, NC, US, 27012

Business Unit:  Systems and Support
Function:  Business Development

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.


Responsible for the customer communication and relationships. Serves as the primary link between the customer, operating company leadership, and site level leadership to ensure communication of current status and potential problem areas while advising on how to mitigate those concerns.  Responsible for implementing and executing an internal business development plan that would increase revenues and profits aligned with Corporate and Operating Company Business Development.

  • Responsible for establishing and maintaining the contractual and commercial relationships with customers
  • Manages customer relationships with the operating company and customer base fostering an environment where complex problems are solved in a manner that instills trust and respect for all parties
  • Develops and executes an effective strategic plan for the operating company to manage customer relationships
  • Interfaces wtih all customers, existing or new, to develop quotes and proposals; conduct contract negotiations via phone, email, and/or in person; and informs of new developments in our product line or production capabilities
  • Develops and oversees new business development initiatives in coordination with Corporate and Business Unit Business Development
  • Interfaces with internal teams to develop quotes and proposals on site specific opportunities
  • Furnishes development advice, counsel, and support to all departments within the organization in relation to business development and program management
  • Jointly with Engineering, responsible for developing Operating Company Product/Technology Roadmaps
  • Responsible for feasibility studies/business plans for proposals and new product development
  • Manages customer and opportunities database for Operating Company
  • Responsible for accurately identifying customer demand for long-term forecasting and business planning
  • Monitors external and internal environment for development of new market segments
  • Attends industry and customer conferences, meeting, and events
  • Manages Program Management staff at Clemmons in accordance with organization's policies and applicable laws
  • Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems
  • Contributes to team effort by maininting a positive outlook
  • Complies with all company policies and procedures, including safety requirements
  • Other duties as assigned to ensure customer needs are met



  • Customer focused and refined communication skills
  • Ability to work in a fast-paced environment
  • Strong business acumen
  • Strategic thought process
  • Professionalism in dealing with adverse or difficult situations
  • Excellent time management skills
  • Proficient Microsoft Office skills
  • Effective written and verbal communications in English

Required Education, Certification & Experience

  • Bachelor's degree in a technical field or a business field with additional aerospace systems product background and knowledge
  • Five (5) years in the aviation industry or complex manufacturing, in a program management and business development related position
  • Master's degree in business, marketing, or a related field a plus
  • PMP certification a plus



Up to 30%, including overnight and possible international travel


Work Authorization

Must meed ITAR requirements

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here

Nearest Major Market: Winston-Salem