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Specialist, Application Services


Arlington, TX, US, 76011 Berwyn, PA, US, 19312

Business Unit:  Corporate
Function:  Information Technology

Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, Triumph is committed to quality, service and meeting the specialized needs of each customer.

Triumph participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.


This role will have overall technical ownership of the global HR solutions (SAP SuccessFactors EC, ECP, RCM, Performance Management, Learning and Dayforce WFM for Time & Attendance) and be responsible for developing technical requirements and ensuring the appropriate configuration and delivery of the solution. This includes all phases – functional/technical requirements, testing including UAT/QA, integration and performance and implementation planning while following established PM governance. 


This position must be able to serve in a variety of roles including, SME, Systems Analyst, Business Analyst, Vendor and Business Liaison, Implementer, Trainer and other roles as needed.  This position will also support other technical solutions and functions in Enterprise Applications as a backup role to eliminate single points of failure within the team.  Other required skills include, organizational, presentation, communication, analytical and project management.  

Duties & Responsibilities

•    Relevant technical experience of 5+ years of SAP SuccessFactors which includes end user support, system configuration and role based permissions. Technical track and not HR track.
•    Proficient with SF Integration Center and CPI to manage HR interfaces with other enterprise systems
•    Troubleshoot and resolve SF (all HCM modules) problems/ failures and updating ticket logging systems in a timely and accurate manner
•    Responsible for SAP SuccessFactors release management by ensuring relevant new features are reviewed, tested, documented and applied as required.
•    Architect & design SAP technology based HCM solutions supporting the HR roadmap
•    Collaborate with Corporate HR, HR Directors, HR Analytics, HR Centers of Excellence, Information Services, HR Process Delivery and key end users to clearly define requirements to facilitate system enhancements to existing technology and new system implementations
•    Knowledge of business systems, processes and process improvement
•    Partner with various groups to identify, analyze and document business objectives and requirements by performing analysis and developing necessary documentation to define, justify, launch and execute projects
•    Formulates and defines application specifications and scope and objectives based on user needs
•    Provides guidance and training to junior level analysts
•    Provides ongoing maintenance and 24x7 support if required for operational/project issues
•    Adheres to internal application security procedures, change control guidelines and SOX requirements
•    Execute and support testing/validation of enhancements, application updates and system upgrades
•    Monitor project activities and schedules to ensure timely implementation and system cut over, including outside vendors and consultants
•    Ability to collaborate effectively with challenging vendors
•    Ability to perform “root cause analysis” of data / system issues within assigned applications; implement corrections / changes as appropriate
•    Post implementation support of all functional end-users




•    BBA / BS in Computer Science or equivalent work experience
•    Minimum 5 years of SAP SuccessFactors experience 
•    Experience in implementation and support of SF Employee Central and Employee Central Payroll
•    Experience with native SuccessFactors reporting tools such as Ad Hoc reporting, ORD, Dashboards
•    Experience in SF PMGM, Succession, Compensation is desired, but not required
•    Minimum 7-9 years’ experience with technical application support and business operations within a global matrixed organization operating in the Information Technology department 
•    Outstanding communication, analytical, facilitation and negotiation skills, data process modeling, industry happenings and knowledge of how the company is positioning itself is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Please contact us if you require assistance in applying for Triumph Group and we will provide reasonable accommodations via HRDepartment@triumphgroup.com. If you’d like more information on your EEO rights under the law, please click here