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Manager IT, Service Delivery

Location: 

Arlington, TX, US, 76011

Business Unit:  Corporate
Function:  Information Technology

TRIUMPH designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So whatever the part, component or complexity of assembly, TRIUMPH is committed to quality, service and meeting the specialized needs of each customer.

TRIUMPH participates at all levels of the aerospace supply chain – from single components, to complex systems, to aerospace structures and their contents. We provide solutions for the entire product life cycle of an aircraft – from raw material to aftermarket service. Our unique ability to integrate a broad range of products and capabilities is our competitive advantage.

We are rapidly growing and looking for people who feel rewarded by innovation, career growth, and making an impact all while working with state-of-the-art equipment on cutting-edge projects. If you're ready to be challenged, inspired, and supported as you pursue your professional best, we hope you'll explore a future with TRIUMPH. 

Position Description

As a Manager of Information Technology, you will lead innovative IT strategies and solutions to drive our organization's success. You will oversee technology operations, manage a talented IT team, including the Infrastructure and End User Computing groups, and ensure seamless integration of cutting-edge technologies. Your expertise will be key in enhancing our IT infrastructure and supporting our mission to excel in the digital age, reporting directly to the Director, Service Delivery.

Responsibilities

- Oversee the Infrastructure and End User Computing team’s daily operations and provide strategic direction for technology initiatives.

- Develop and maintain IT policies, procedures, and best practices to ensure data security, system integrity and reliability.

- Manage IT budgets, forecasts, purchasing and resource allocation to optimize cost-efficiency and productivity.

- Lead and mentor a team of IT professionals, providing guidance and fostering professional growth.

- Collaborate with other departments to identify and address technology needs and support business objectives.

- Ensure the reliability, performance, and security of IT infrastructure, including workstations, servers, email, and software applications.

- Oversee the deployment, monitoring, maintenance, and support of all IT systems, including servers, workstations, desktop applications, and hardware.

- Conduct regular assessments and audits to evaluate the effectiveness of IT systems and implement improvements as needed.

- Manage relationships with external vendors and service providers to ensure timely and cost-effective delivery of IT services.

- Stay updated on emerging technology trends and assess their potential benefits for the organization.

- Ensure compliance with industry regulations and standards, such as FAR/DFARS, Export Control, or GDPR.

- Coordinate disaster recovery planning and business continuity efforts to minimize downtime and data loss.

- Facilitate training and support for end-users to maximize the efficient use of technology resources.

- Communicate timely status updates (both verbal and written) to team members and management.

- Experience with managing work using a service desk ticket system.

Qualifications

- Bachelor's degree in Information Technology, Computer Science, or a related field.

- Minimum of 5 years of experience in IT management or a related role.

- Strong understanding of IT infrastructure, systems, and applications.

- Experience integrating cloud solutions, developing cloud strategy/roadmap for Azure and/or Amazon Web Services (AWS) platforms.

- Strong experience in Windows Server, including Active Directory, DNS, DHCP, and file servers.

- Experience with infrastructure to include virtual hardware, Microsoft Windows, and Linux platforms.

- Prior experience in the aerospace, manufacturing, or another highly regulated industry is a plus.

- Strong analytical, problem solving, critical thinking and ‘attention to detail’ skills.

- Excellent organizational skills with the ability to set/manage priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities using project management and IT Service Management systems.

- Ability to influence people at all levels.

- Proven experience in managing IT teams and projects.

- Excellent leadership, communication, and interpersonal skills.

- Ability to develop and implement IT strategies and solutions.

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- Proven experience in managing IT teams and projects.

- Excellent leadership, communication, and interpersonal skills.

- Ability to develop and implement IT strategies and solutions.

- Strong problem-solving and decision-making skills.

- Experience with budget preparation and management.

- Knowledge of cybersecurity best practices and data protection regulations.

- Familiarity with cloud computing, virtualization, and network management.

- Ability to work under pressure and manage multiple priorities.

- Experience with vendor management and contract negotiations.

- Certifications such as ITIL, PMP, or relevant technical certifications are a plus.

- Strong analytical and strategic thinking abilities.

- Ability to stay current with emerging technology trends and industry best practices.

- Some travel will be required for the purpose of meeting with site personnel, management, and other stakeholders.

- Some evening and weekend work will be required.

Benefits:

  • Comprehensive medical, dental and vision coverage with plan options that provide flexibility and choice (including telehealth options)
  • Healthcare spending accounts
  • Paid parental leave
  • Paid/flexible time off in addition to paid company holidays
  • 401(k) with company match
  • Employee Stock Purchase Plan
  • Disability and life insurance
  • Incentives and performance-based rewards
  • Exciting growth and development opportunities empowered by our TRIUMPH Transformation and an entrepreneurial environment that encourages innovation and creativity

 

Work Environment and Physical Demands:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms: stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Our Vision:

As one team, we enable the safety and prosperity of the world.

Our Mission:

We partner with our Customers to TRIUMPH over their hardest aerospace, defense, and industrial challenges to deliver value to our stakeholders.

Our Values:

  1. Integrity – Do the right thing for our stakeholders.  We value safety, diversity, and respect.
  2. Teamwork – Win as One team-one company.  Solicit help and assist others.
  3. Continuous Improvement – Pursue zero defect quality.  Attack problems and relentlessly raise the bar.
  4. Innovation – Passion for growing the business.  Lead through ingenuity and entrepreneurship.
  5. Act with Velocity – Partner, anticipate and communicate.  Proactively solve problems.

 

Code of Conduct:

To perform the job successfully, an individual should demonstrate the TRIUMPH behaviors captured within our core values: Integrity, Teamwork, Continuous Improvement, Innovation, and Act with Velocity. Detailed definitions are below and performance metrics for each behavior can be found on our intranet and is embedded within our Performance Management processes.  All employees are expected to represent the values and maintain the standards contained in TRIUMPH’s Code of Conduct.

Environmental, Health, and Safety (EHS):

Employees are responsible for the Health, Safety, and Welfare of themselves, the environment, and other people. All employees must comply with EHS policy training and instructions, help to maintain a safe and clean working environment, and use any Personal Protective Equipment (PPE) provided by the Company. Employees must report any accidents, incidents, and near misses to management. Additionally, employees are expected to notify management of any dangerous or potentially dangerous situations or practices.

Additional Information:

Triumph is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Pursuant to International Traffic Arms Regulations (“ITAR”) and the Export Administration Regulations (“EAR”), applicants for SELECT US positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

U.S. applicants must be legally authorized to work in the United States without company sponsorship.

Please contact us if you require assistance in applying for TRIUMPH and we will provide reasonable accommodations via HRDepartment@triumphgroup.com.


Nearest Major Market: Arlington Texas
Nearest Secondary Market: Dallas

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